"Influence Through Empathy Based Listening" by Eric Maddox
In 2003, Eric Maddox collected the intelligence which led to the exact location of Saddam Hussein – the Ace of Spades in the infamous Deck of Cards. While he served as an interrogator in support of operation Iraqi Freedom, his actions were pivotal in achieving the extrication of actionable intelligence from numerous detainees. Eric's interrogation mapping methods led to the successful detention of various Iraqi former regime leaders and the capture of Saddam Hussein. In this session, Maddox will share his story of tracking down Saddam in 2003 and the development of this interviewing technique. He will then focus the training on the process of Empathy-Based Listening.