Company Nurse Expands Its Injury Hotline for Workers' Compensation


In striving to help a growing number of public and private employers control workers' compensation costs and foster occupational health andsafety, Company Nurse, the premier nurse hotline for workplace injuries, today announced that it has expanded its Scottsdale-based nurse triage call center.

When a workplace injury occurs, client employees and supervisors call Company Nurse to report injuries and to speak with a triage nurse. Unlike nurse case managers, triage nurses get involved at the front end of the claims process, essentially on the day of injury -- which is the earliest, most critical point at which to influencemedical care, claims costs, return-to-work (RTW) outcomes, and employee satisfaction. Many organizations view nurse injury triage as a vital part of their corporate wellness, employee wellness, and employee health programs.

"Our nurses assess injuries over the phone and refer employees to the most appropriate level of care -- whether it's an urgent care facility, occupational clinic, or simple first aid," said Paul Binsfeld, CEO of Company Nurse. "As a result, our Injury Hotline facilitates immediate, critical medical decisions that positively impact an employee's medical care, as well as overall claims' costs and outcomes."

The expanded Scottsdale-based call center works in sync with Company Nurse's second call center in Tennessee. Due to growing nationwide demand for nurse injury triage for workers' compensation, Company Nurse has grown 200 percent over the last four years and has recently moved into office space double its previous size to accommodate growing call center operations.

"During today's difficult economy, employers need to minimize the financial impact of rising medical and indemnity costs on their workers' compensation programs and bottom lines," said Binsfeld. "Our program provides an effective solution to today's most pressing workers' compensation challenges: injuries are often reported late, sometimes five to 10 days after an incident has occurred; supervisors frequently err on the side of caution, sending employees, even those with minor injuries, to the ER for care; and many organizations are not optimally leveraging cost-effective preferred provider networks."

Company Nurse's Injury Hotline offers employers a proactive and structured response to each and every workplace injuries -- 24 hours a day, 7 days a week. Triage nurses are highly compassionate and listen closely to each employee's unique medical needs.



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