MEDIA
CONTACT:
Heather Ripley
Ripley PR
865-977-1973
[email protected]
FOR IMMEDIATE RELEASE
Gallaher Continues Customer Service Emphasis, Expands
Services and Monitoring
Leading life safety
and asset protection solutions provider announces significant expansion to
Services and Monitoring division to facilitate customer growth and geographical
expansion
KNOXVILLE, Tenn. – July 13, 2017 – Gallaher, the region’s leading life
safety and asset protection solutions provider, announced today the expansion
of their Services and Monitoring division to ensure growing roster of clients
receives exceptional service.
Last year alone,
Gallaher provided solutions and performed services for more than 1,000 clients,
including Dover Development, Maryville City Schools, Blount County Schools, Church
Street United Methodist Church, and Margaritaville Island Hotel. In addition,
Gallaher also worked on multiple projects in the metro Nashville and
Chattanooga areas.
Gallaher grew
21.6 percent in 2016 and expects to grow as much as 50 percent in 2017. This
growth led Gallaher to invest in their current employees and new talent while
expanding efforts in their Services and Monitoring division.
“Our growth is in
no small part a testament to the hard work and dedication our employees have to
delivering the best service possible for our clients,” said Breck Ellison, COO
at Gallaher. “We’ve found a successful model that provides the best life safety
and asset protection solutions for our clients, however we’re just scratching
the surface.”
Gallaher recently
shifted their central station—which monitors burglar, fire and other business
alarm systems—to Tennessee in order to offer higher levels of customer service
and more features for their clients.
“Our customers
now have the ability to do things through apps for security and video,” Ellison
said. “They can create custom reports and pull information from the panels
themselves without having to call. They can make changes themselves without
having to go through our office. It’s a lot more of a user-friendly process.”
Future growth
plans for Gallaher include expanding their remote service capabilities to
include hosted access, managed access, and hosted and managed video, which allows
customer to use video and access control without having to purchase software,
server, and equipment themselves. This reliable, cloud-based option will
provide a much more scalable option for smaller or mid-sized businesses.
About Gallaher
Since 1973, Gallaher has helped clients and the
communities they serve live safer and more enjoyable lives. As the region’s
leading life safety and asset protection solutions provider, Gallaher delivers
the best in design, integration, installation and service for a variety of
business needs. Gallaher serves a broad portfolio of markets including
healthcare, commercial, education, industrial, multi-dwelling and the public
sector. By building customer loyalty through a commitment to a superior client
experience, while maintaining a set of core values and standards of excellence,
Gallaher proudly boasts an unparalleled employee retention rate and loyal
customer base.
For more information on how Gallaher can help your
business make integrated technology solutions easier, visit http://gallaher-assoc.com/ or call 877-970-2471.
