The Director, Global Integration is a home office set-up role in the Americas region (North, Central and South America).
The Director, Global Integration is responsible for all activities under the Global integration/engagement team. This team works under the Global Membership Committee and is one of three major arms of the Entrepreneurs' Organization's growth (the others are recruitment and chapter launches/new market areas).
EO's new member integration is defined as integrating a new member into EO globally as well as his/her chapter and region from the first day until the end of a full calendar year. After the first year, EO defines this period as tenured engagement. The Director, Global Integration is responsible for engaging activities that support the integration/engagement team's initiatives. All initiatives are focused on members' satisfaction throughout their entire journey in EO, regardless of the length of time.
From time to time, this individual will be called upon to support certain recruitment/member growth related functions for the Americas region only. This region is divided into five areas: Canada, US West, US Central, US East and Latin America/Caribbean.
Essential Duties and Responsibilities:
| EO’s Global Board sets the strategy and the Regional Councils (EO has nine regions) define the regional initiatives that will support reaching the global strategic goals. The Director, Global Integration will focus on how global and regional initiatives are executed. This individual will find gaps in the current process and design solutions to fill those gaps. Suggest new activities to integrate new members and engaged tenured members. Work with other teams (communications, special programs, etc.) to further improve member engagement and satisfaction. Retention and renewal activities are large programs towards the second half of EO’s fiscal year. This individual will be the lead for our global renewal program (Q4), managing a temporary team of 20+ individuals from various functions and regions worldwide. |
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| Execution / tactics |
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Recruitment (supporting function) Americas Region Only | Integration (main focus) Globally |
| Support and assist Membership Directors and membership chairs in promoting healthy growth for the chapters in their regions. | Engage with regional Integration Directors and integration chairs in promoting seamless new member integration in their regions and ensuring the retention and renewal of members. |
| Provide meaningful agenda and content support for monthly membership calls | Provide meaningful agenda and content support for monthly Integration calls |
Develop and distribute tools to help support chapter growth worldwide, including > Recruitment event agendas and best practices > Presentations > Prospect kits > Sales tools > Webinars > Dues calculations > Exit surveys | Develop and distribute tools to help support new member integration and retention of tenured members worldwide, including > New member orientation agendas and best practices > EO benefits presentations > New Member Kits > New member surveys > Program engagement benefits and options > Development of new materials focusing on engagement in addition to integration |
Maintain, build and share repository of membership chair resources, community building and best practices using: > DropBox > Facebook > Newsletters > Weekly updates > Webinars | Maintain and build repository of integration chair resources and best practices using: > DropBox > Facebook > Newsletters > Weekly updates > Webinars > Slack chat rooms |
| Manage global Membership awards programs, and growth awards | Manage global Integration excellence awards programs |
| Plan and support GLC Membership Chair track as well as MD training | Plan and support GLC Integration Chair track |
| Provide regionalized support to all Membership Directors on regional programs | Provide regionalized support to all Integration Chairs on regional programs |
| Verify Rock Star metrics at year-end for growth. Track regional membership goals and identify red flags | Provide tools to help chapters hit 90% or higher in new member renewals |
Manage overall recruitment pipeline process, including CRM triggers, message texts. Track applicants and prospects (Actively call/ reach out to prospect) | Manage new member communication (increase global touch points- new member emails, new member survey follow-ups etc.) and EO benefits communication for tenured members |
| Manage Membership Path of leadership Process | Manage Integration Path of Leadership process |
| Provide support to At Large member community. Support chapter launches worldwide as needed. | Assist in (anticipated) name change of “integration” to “member engagement” throughout materials, communication to chapters and more. |
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Qualification
Requirements: To perform this job
successfully, an individual must be able to perform each Essential Duty and
Responsibility (the “Essential Duties”) satisfactorily. The requirements listed below are
representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the Essential Duties
Education and/or Experience:
Required:
- > Bachelor's degree from four-year College or University
- > Experience working with customers/clients/members in a service capacity
- > Experience creating and distributing resources/support to a community
- > Project management experience a plus
- > Previous experience in a global association engaging with chapters/members is a plus
Key Expectations
Key Metrics
- 1. Number of materials updated to focus on member engagement
- 2. Increase in member satisfaction from survey responses, especially annual all member survey
- 3. Higher renewal percentage for entire membership and first year members
Measurements Used in the Position
- 1. Satisfaction of Global Integration Director, Regional Integration Directors and Local Chapter Integration chairs
- 2. Satisfaction of members (survey results)
- 3. Collaboration with EO staff worldwide
- 4. Ratings of Global Leadership Conference- Integration/Engagement tracks
Other Skills and Abilities:
In addition to the above, the following may also be required of the successful candidate:
- - Multitasker- this individual will have to know well all of EO's products and services versus focus on a select few.
- - Excellent organizational skills
- - Ability to interact with entrepreneurs with tact diplomacy and poise
- - Excellent attention to detail
- - Promote quality through continuous performance improvement
- - The use of good judgment and good interpersonal communication skills
- - Well-developed analytical and problem solving skills
- - Works harmoniously and effectively with others as part of a team
- - A self-starter who desires to show ownership and commitment to the job
- - Exercises confidentiality and discretion
English Language Skills: Ability to read, write and comprehend instructions, correspondence and memos. Ability to communicate effectively both orally and in writing members, staff, managers, clients, and the public. Ability to understand oral instructions and to ask for clarification when necessary.
Mathematical Skills: Ability to add, subtract, multiply and divide all units of measure using whole numbers and calculate figures and amounts such as fractions, decimals, percentages, proportions and ratios to practical situations.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written and/or oral form.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties.
While performing the duties of this job, the employee is regularly required to sit, walk, talk, and hear. The employee is frequently required to use hands to finger, handle and feel objects, tools, and controls. The employee is occasionally required to stand, reach with hands and arms, climb, balance, stoop, kneel, crouch, and crawl. Required to occasionally lift and/or move up to lbs. Specific vision abilities required by this job include close vision, peripheral vision and abilities to adjust focus to read and type documents on a computer screen.
Additional hours may be required during periods of heavy workload. Flexibility is required in the daily work schedule to accommodate tasks
Entrepreneurs' Organization's Vision
To build the world's most influential community of entrepreneurs.
Entrepreneurs' Organization's Mission
Engage leading entrepreneurs to learn and grow
Entrepreneurs' Organization's Core Principles
- Boldly Go! - Bet on your own abilities
- Thirst for Learning - Be a student of opportunity
- Make a Mark - Leave a legacy
- Trust and Respect - Build a safe haven for learning and growth
- Cool - Create, seek out and celebrate once-in-a-lifetime experiences
Entrepreneurs' Organization's Staff Core Principles
At EO, the staff takes pride in our work, and it shows in everything we do. To reflect our unique culture, we embrace and embody six essential core principles:
- Teamwork: working together to achieve excellence
- Trust & respect: displaying and rewarding integrity
- Creativity: the possibilities are endless
- Professionalism: lead, learn and live by example
- Fun: lighten up, live it up, laugh it up!
- Service: providing world class services to the EO community
Nothing contained in this job description, or conveyed during any interview which may be granted or during any period of employment (if hired) with Entrepreneurs’ Organization, is intended to create an employment contract with any employee or prospective employee of the Firm for any specified period of time. Work rules and benefits in effect are subject to change from time to time, according to the needs of the organization. Any and all employment with Entrepreneurs’ Organization is “at will,” that is, for no definite or determinable period and subject to termination at any time, with or without cause and with or without prior notice, at the option of either the employee or the organization
Entrepreneurs' Organization is an equal opportunity employer.
