The Area Manager assists in creating healthy, growing chapters that consistently deliver the EO brand to their members. The Area manager will provide guidance to the chapters, chapter leadership and the Regional Council members consistent with the mission and vision statements of the Global Organization. The Chapter Manager will advise chapter board officers on standard chapter operations and best practices.
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Essential Duties and Responsibilities:
- - Manage a portfolio chapters (5-8), building relationships and helping to provide a valuable member experience
- - Identify strategies to promote membership growth and retention; proactively seeking solutions to boost member interest
- - Answer questions and assist members and member leaders from the region to ensure a stronger membership experience
- - Provide clear and concise communication regarding the direction and requirements of the Global Organization to the chapters and ensuring proper representation of the EO Brand
- - Promote EO Global initiatives, best practices and provide Global updates to chapters
- - Advocate needs of the chapters to Global organization
- - Act as the main point of contact for all chapter leaders, working with them to resolve all questions and concerns
- - Aid in chapter strategic planning and execution during annual summit meetings, monthly area calls, and other scheduled chapter events
- - Work closely with the Area Directors and serve as the direct liaison for relaying functional information to the region
- - Serve as the main point of contact on staff for Presidents and Presidents-Elects for the region, host virtual meetings using online tools monthly and document meeting minutes
- - Support Chapter Boards and Chairs execute their role efficiently by linking them to Global resources
- - Promote the PEAK program with each chapter, keep detailed records, share monthly matrix and follow up with members and chapter admins to support the success of the program
- - Report on monthly chapter Forum reports and check-in with Presidents on status of Forum health, forum training and moderator training in each chapter
- - Assist in preparing for the annual Presidents’ Meeting, ‘One Canada’ Regional Event (every 2 years), global learning conference (GLC) and support Canadian events as necessary
- - Attend a minimum of three EO leadership and membership events/conferences per year and an annual Global staff week
- - Communicate the benefits of multiple EO programs with chapters/ members and encourage engagement and participation
- - Support GSEA chapter competitions by sourcing student applicants, securing school partnerships, finding judges and inviting media, and may be required to moderate an event
- - Liaise with chapter administrators and support them in their role with the chapter
- - Follow up with members with notes, EO resources, and calendar invites for monthly calls
- - Support chapter launches in the region with planning and holding recruitment events
- - Provide general assistance to the Director – Canada related to the health and growth of Canadian region as needed
Qualification Requirements: To perform this job successfully, an individual must be able to perform each Essential Duty and Responsibility (the “Essential Duties”) satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties.
Education and/or Experience:
- > 4 -6 years business experience
- > Bachelor’s degree in business or related field
- > Familiar with MS Office
- > Able to manage multiple assignments, meet deadlines, and work well in a global team environment
- > Positive attitude, influential and self starter
- > Ability to travel approximately 20% (nationally & internationally)
- > Work hours may vary due to working in multiple time zones (HQ office hours are 8:30 – 5:30 EST)
- > Last minute travel may be required
- > 2-3 years direct membership/chapter relations experience
- > Non-profit/association experience
- > Account management skills
- > Demonstrate professional writing skills, experience in detailed note taking and various administrative duties
- > Oral communication skills – must be able to speak publically in front of small and large groups
- > Experience in hosting online conference call and virtual meetings
- > Experience with online collaborative tools ie. Same Page
- > Demonstrated ability to adapt to change quickly and work in a fast-paced environment
- > Strong interest in entrepreneurism, previous experience as an entrepreneur a plu
- Healthy chapters and growing area
- Great events in the region
Measurements Used in the Position
- Rate of overall completion of PEAK checklist
- Events ratings
- Cultural Competency: sensitivity to culture; adapt to cultural norms and expectations
- Global Awareness
- Global Ambassador: promote cultural competency and global awareness; facilitate and utilize global connections
- Listen Attentively: understand root issue before rushing to solution; demonstrate genuine interest and empathy when listening to others; listen actively, reflect, and summarize others’ comments to ensure understanding
- Communicate Effectively: respond appropriately; adapt communication style and method to audience; speak clearly and concisely; write clearly and concisely
- Build Trust and Respect: model integrity; live up to commitments; demonstrate personal accountability; manage boundaries
- Build Relationships: establish relationships proactively; show genuine interest in the needs and concerns of others; maintain a positive attitude; build networks
- Promote Collaboration and Teamwork: align oneself with the team’s vision; support others
- Promote Culture of Productive Conflict: manage emotional reactions; identify sources of conflict; address conflict
- Intuitive Service: understand stakeholders; anticipate needs; provide value
- Solution Focus: take ownership of requests; tailor solution to stakeholder/situation; be timely in follow-up)
- “Wow” member experience: define “wow”; deliver “wow”
- Project Management: prioritization; time management; follow-through
- Continuous Learning: stay informed with organizational initiatives; keep current on changing work expectations; pursue development opportunities
- Lead by Example
- Empower Staff
- Recognize Others
- Develop Others
- Lead by Example
- Provide Clear Expectations and Measurable Objectives,
- Manage Performance: provide support and guidance; hold others accountable; provide evaluative feedback
Other Skills and Abilities:
- In addition to the above, the following may also be required of the successful candidate:
- Excellent organizational skills
- Ability to interact with entrepreneurs with tact diplomacy and poise
- Excellent attention to detail
- Promote quality through continuous performance improvement
- The use of good judgment and good interpersonal communication skills
- Well developed analytical and problem solving skills
- Works harmoniously and effectively with others as part of a team
- A self-starter who desires to show ownership and commitment to the job
- Exercises confidentiality and discretion
Language Skills: Ability to read, write and comprehend instructions, correspondence and memos. Ability to communicate effectively both orally and in writing members, staff, managers, clients, and the public. Ability to understand oral instructions and to ask for clarification when necessary.
Mathematical Skills: Ability to add, subtract, multiply and divide all units of measure using whole numbers and calculate figures and amounts such as fractions, decimals, percentages, proportions and ratios to practical situations.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written and/or oral form.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties.
While performing the duties of this job, the employee is regularly required to sit, walk, talk, and hear. The employee is frequently required to use hands to finger, handle and feel objects, tools, and controls. The employee is occasionally required to stand, reach with hands and arms, climb, balance, stoop, kneel, crouch, and crawl. Required to occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, peripheral vision and abilities to adjust focus to read and type documents on a computer screen.
Additional hours may be required during periods of heavy workload. Flexibility is required in the daily work schedule to accommodate tasks.
Work Environment: The work environment characteristics described here represent those an employee encounters while performing the Essential Duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Duties.
The employee is normally required to work in a high-rise building equipped with elevators in an environment where the noise level is usually moderate.
May be assigned to an internal work space without windows to the outside, located in close proximity to other office personnel.
Professional workplace where business and business casual attire is required.
Ability to work in a fast pace and high pressure environment.
Entrepreneur Organization’s Vision
To build the world's most influential community of entrepreneurs.
Entrepreneur Organization’s Mission
Engage leading entrepreneurs to learn and grow.
Entrepreneur Organization’s Core Principles
- Boldly Go! - Bet on your own abilities
- Thirst for Learning - Be a student of opportunity
- Make a Mark - Leave a legacy
- Trust and Respect - Build a safe haven for learning and growth
- Cool - Create, seek out and celebrate once-in-a-lifetime experiences
Entrepreneur Organization’s Staff Core Principles
At EO, the staff takes pride in our work, and it shows in everything we do. To reflect our unique culture, we embrace and embody five essential core principles:
- Teamwork: working together to achieve excellence
- Trust & respect: displaying and rewarding integrity
- Creativity: the possibilities are endless
- Professionalism: lead, learn and live by example
- Fun: lighten up, live it up, laugh it up!
- Service: world class services to the EO community
Nothing contained in this job description, or conveyed during any interview which may be granted or during any period of employment (if hired) with Entrepreneurs’ Organization, is intended to create an employment contract with any employee or prospective employee of the Firm for any specified period of time. Work rules and benefits in effect are subject to change from time to time, according to the needs of the organization. Any and all employment with Entrepreneurs’ Organization is “at will,” that is, for no definite or determinable period and subject to termination at any time, with or without cause and with or without prior notice, at the option of either the employee or the organization.
Entrepreneurs’ Organization is an equal opportunity employer.